Privacy Policy for Neurodiversity Navigator

Effective Date: 15 November 2024

We are committed to protecting the privacy of our clients, their families, and visitors to our website. We value your trust and are dedicated to handling your information responsibly and in compliance with relevant privacy laws, including the Australian Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.

1. Information We Collect

To provide our coaching, health, education, and employment navigation services, we may collect and process the following types of information:

  • Personal Information: Name, date of birth, address, email address, phone number, emergency contact information, and other identifiers necessary to provide our services.
  • Sensitive Information: Health and medical information relevant to your or your family member’s care, such as neurodivergence-related conditions and any other details essential to support tailored care.
  • Service-related Information: Details about your goals, preferences, challenges, support requirements, and progress, as well as any data relevant to assessments, session notes, and service updates.
  • Website and Online Interaction Data: Information about your visits to our website, IP addresses, device information, browser type, pages visited, and links clicked. This may be collected using cookies and similar technologies.

2. How We Use Your Information

Your information is collected and used for purposes including, but not limited to:

  • Providing and personalising our services, including scheduling, conducting, and documenting sessions.
  • Communicating with you about your sessions, goals, and any changes to our services.
  • Conducting assessments, formulating personalised strategies, and producing reports.
  • Facilitating payments, invoicing, and maintaining service records.
  • Meeting legal and regulatory requirements and protecting against legal liabilities.
  • Analysing trends and improving our services.

3. How We Share Your Information

We will only share your personal information under the following circumstances:

  • With Your Consent: We will seek your permission before sharing information with third parties, such as other healthcare providers, schools, or support teams directly involved in your care.
  • For Operational Purposes: We may share information with service providers who assist us in delivering services, such as data storage providers, payment processors, and assessment platforms. These providers are required to protect your information in line with our privacy standards.
  • As Required by Law: In cases where disclosure is necessary to comply with legal obligations, protect our rights, or ensure the safety of our clients and the public, we may share information with law enforcement or regulatory bodies.

4. Data Security

We take reasonable steps to protect your information against unauthorised access, disclosure, or misuse. We employ administrative, technical, and physical safeguards, including data encryption, secure storage, and regular monitoring of systems. However, no security system is infallible, and we cannot guarantee complete security.

5. Your Rights

You have the right to:

  • Access and Correction: Request access to, or correction of, the personal information we hold about you.
  • Withdraw Consent: Where we rely on your consent to process your information, you may withdraw your consent at any time.
  • Deletion or Restriction: Request deletion or restriction of your personal data, subject to legal and operational limitations.
  • Data Portability: Request a copy of your personal information in a portable format where feasible.
  • Complaints: Lodge a complaint with us regarding our data handling practices, or with the Office of the Australian Information Commissioner (OAIC) or a relevant authority in your jurisdiction.

6. Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website usage, and personalise content. You can adjust your browser settings to reject cookies; however, this may limit some functionality on our website.

7. Retention of Information

We retain your information only as long as necessary for the purposes outlined in this policy, as required by law, or as needed to fulfil our obligations to you. When we no longer need your information, we will securely delete or anonymise it.

8. Changes to Our Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates through our website or other direct communication methods.

9. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Neurodiversity Navigator
Angela Loynd
Email: info@ndnavigator.com
Phone: 0406 787 420
Website: www.ndnavigator.com

For complaints or privacy-related issues, you may also contact the Office of the Australian Information Commissioner (OAIC) at:

This privacy policy is designed to comply with Australian privacy laws and international data protection standards. By using our services, you acknowledge that you have read and understood this policy.